Question 1

How quickly will I receive a medical equipment quotation?

Accepted Answer

Catalogue items are quoted within 24 hours. Sourced or configured equipment typically takes two to three working days while we confirm lead times and pricing with the manufacturer. Every quotation is itemised with lead times, warranty terms and delivery costs.

Question 2

Do you handle MOHAP product registration?

Accepted Answer

Yes. Device registration with the UAE Ministry of Health and Prevention is handled as part of the order, and equipment is supplied with the manufacturer documentation your regulator and biomedical team will ask for.

Question 3

Do you deliver medical equipment outside Dubai?

Accepted Answer

We deliver across all seven emirates — Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah and Umm Al Quwain — and export to Saudi Arabia, Oman, Qatar, Kuwait and Bahrain. Export documentation and customs clearance are handled as part of the order.

Question 4

Is installation and training included?

Accepted Answer

Installation, commissioning and staff training are included on most capital equipment orders. Our biomedical engineers carry out the hand-over and confirm the unit is operating to specification. What is covered is stated explicitly on each quotation.

Question 5

What warranty comes with your medical equipment?

Accepted Answer

Equipment carries the manufacturer warranty, with two years parts and labour on most capital items. Warranty claims and spare parts are handled locally from Dubai, so you are not waiting on an overseas service desk.

Question 6

Can you supply equipment for a government tender?

Accepted Answer

Yes. We regularly support tender submissions with itemised pricing, compliance documentation, manufacturer authorisation letters and delivery schedules. Send us the tender specification and our team will prepare the response pack.

Question 7

Can you source medical equipment not listed on your website?

Accepted Answer

Often, yes. Our online catalogue is a subset of what we supply. Send the specification or model number and we will come back with options, pricing and lead times — or tell you honestly if we cannot source it.

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Medical equipment delivery across the UAE

Medical equipment procurement FAQs